Support
Questions, answered
Personalization, photos, delivery, privacy and returns. If something is not here, we reply within one working day.
01
Personalization
You choose who the keepsake is for and a style, upload a photo, and add any details like a name or an inscription. We generate a 2D preview so you can see exactly what will be made before you pay anything.
Yes. If the preview is not right, you can request a revision before approving it and before any payment is taken. You only pay once you are happy with what you see.
Who it is of (one person, a couple, a family, a pet, or a person and their pet), the style it is made in, and optional extras like an engraved base and gift box.
02
Photos
We accept JPEG, PNG, WebP and HEIC files, 1-4 photos per order. A clear, well-lit photo where the face fills a good part of the frame gives the best likeness.
Your photos are used only to create your keepsake and are never made public. Full detail on retention and deletion is on our photo policy page.
Photos are checked for file type, size and resolution before upload. If a photo is too small, too large, an extreme crop, or an unsupported format, we tell you exactly why and let you try again.
03
Production & Delivery
Delivery windows on this site are planning estimates from our production trials, not a shipping promise. They become firm commitments once we have shipped our first customer orders.
We are based in India and ship from there. International shipping details will be published here as they are confirmed.
04
Returns & Refunds
Because every keepsake is made to order from your photo, our return and cancellation policy differs from off-the-shelf products. Full terms are on the refunds & cancellations page.
05
Privacy
No. Your photos and previews are private by default and are never shown publicly without your explicit consent. See our photo policy and privacy policy for the full detail.
06
Business & Bulk Orders
Yes — for team gifts, client gifts and events. Tell us what you need on the for business page.